This workflow template is perfect for businesses looking to implement an AI-powered customer support system directly through WhatsApp, providing intelligent responses based on your company's knowledge base.
What problem does this workflow solve?
Responding to customer inquiries via WhatsApp can be time-consuming and inconsistent when done manually. This workflow automates the process by creating an AI chatbot that leverages your company documents to provide accurate, context-aware responses to customer questions.
What this workflow does:
Creates and manages a vector database (Qdrant) to store document embeddings
Retrieves and processes documents from a specified Google Drive folder
Sets up webhooks to receive and respond to WhatsApp messages
Uses OpenAI to generate embeddings and provide AI-powered responses
Implements a conversation memory system to maintain context in chats
Delivers professional, knowledge-based responses to customers via WhatsApp
Setup:
Connect your WhatsApp Business API, Google Drive, OpenAI, and Qdrant accounts to n8n
Configure the Qdrant collection URL and name in the appropriate nodes
Set up the Google Drive node with the folder containing your knowledge base documents
Configure the webhooks for Meta/WhatsApp API integration
Customize the AI agent's system prompt to match your business voice and requirements